Contact Information by Topic

Retirees with Questions about Health Benefits

If you are a current retiree / surviving spouse and you need to change something related to your medical/dental coverage through the Retiree Health Care Trust like adding/dropping dependents, please contact Group Administrators at (866) 997-3821 or visit www.groupadministrators.com

Changes of Address / Change of Banking Information

If you are a current retiree/surviving spouse and you need to change your mailing address, change your banking information, or change your Federal Tax withholding election you may do so by completing the appropriate sections on the front / back of your monthly paystub and mailing that form to:

If you have any questions about how to fill out the forms, you can reach Northern Trust Benefit Payment Services at (312) 557-9700

Refund of Contributions, Change of Beneficiary, Report a Death

Please contact one of the Retirement Clerks below if you are a former CTA Employee and you would like to obtain a Refund of Your Employee Contributions from the Retirement Plan.

Please also contact one of the Retirement Clerks if you are a current retiree/surviving spouse and you need to Change Beneficiaries for a Death Benefit or Report the Death of a Retiree/Surviving Spouse.

Retirement, Disability Allowance Applications and Estimates

For matters involving benefits applications, QDROS, Child Support orders, return to work, for disability benefit estimates:

General Questions

Income Verification

To order Income Verification statements:

Non-receipt of benefit checks

Contact the Northern Trust Company's Customer Service Department for issues involving the non-receipt of benefit checks:

Office Location and Office Hours

We are available: Monday thru Friday - 8:00 AM - 4:30 PM

Mailing Address

Public Transportation:
Blue Line at Monroe and Dearborn