Contact Information

How can we help you today?

Health & Dental Coverage

Change medical/dental plans or add/drop dependents.

Group Administrators
(866) 997-3821
Visit Website

Address, Banking & Taxes

Update mailing address, direct deposit, or W-4P tax withholding.

Northern Trust Company
Benefit Payment Services
50 S. LaSalle Street, C2N
Chicago, IL 60603
(312) 557-9700

Forms are located on the back of your monthly paystub.

Refunds, Beneficiaries & Deaths
Estimates, Retirement & Disability Applications

General Questions

Elsa Trejo, CPA

Deputy Executive Director – Finance and Accounting
Retirement Plan for Chicago Transit Authority Employees' & Retirement Health Care Trust

(312) 463-0365
Important Note on Representation

If a request is being made on behalf of the retiree, the Plan requires a legal guardianship document ONLY. Power of Attorney is NOT accepted. Refer to Section 17, Rule 29 of the CTA Employee Booklet

Income Verification & Payment Services

Income Verification

To order Income Verification statements:

(312) 441-9694

Non-receipt of Checks

Northern Trust Customer Service Department:

(312) 557-2879
Office Location & Hours

Plan Office

Hours: Mon-Fri, 8:00 AM - 4:30 PM

Address:

55 W. Monroe Street,
Suite 1950
Chicago, IL  60603

General Inquiries:

(312) 441-9694

Blue Line at Monroe and Dearborn