Contact Information by Topic
Retirees with Questions about Health Benefits
If you are a current retiree / surviving spouse and you need to change something related to your medical/dental coverage through the Retiree Health Care Trust like adding/dropping dependents, please contact Group Administrators at (866) 997-3821 or visit www.groupadministrators.com
Changes of Address / Change of Banking Information
If you are a current retiree/surviving spouse and you need to change your mailing address, change your banking information, or change your Federal Tax withholding election you may do so by completing the appropriate sections on the front / back of your monthly paystub and mailing that form to:
Northern Trust Company
Benefit Payment Services
50 S. LaSalle Street, C2N
Chicago, IL 60603
If you have any questions about how to fill out the forms, you can reach Northern Trust Benefit Payment Services at (312) 557-9700
Refund of Contributions, Change of Beneficiary, Report a Death
Please contact one of the Retirement Clerks below if you are a former CTA Employee and you would like to obtain a Refund of Your Employee Contributions from the Retirement Plan.
Please also contact one of the Retirement Clerks if you are a current retiree/surviving spouse and you need to Change Beneficiaries for a Death Benefit or Report the Death of a Retiree/Surviving Spouse.
Norma Hernandez
Karyal Abdullah-Peebles
Antrace D Glenn
Retirement, Disability Allowance Applications and Estimates
For matters involving benefits applications, QDROS, Child Support orders, return to work, for disability benefit estimates:
Hector M. Flores
Retirement Plan for Chicago Transit Authority Employees' & Retirement Health Care Trust
Angel Trevino
David Ramirez
Mark J Pickett
General Questions
Paul Sidrys
Retirement Plan for Chicago Transit Authority Employees' & Retirement Health Care Trust
Rosa Rios
Retirement Plan for Chicago Transit Authority Employees' & Retirement Health Care Trust
Elsa Trejo, CPA
Retirement Plan for Chicago Transit Authority Employees' & Retirement Health Care Trust
Important Note:
Income Verification
To order Income Verification statements:
General Line
Non-receipt of benefit checks
Contact the Northern Trust Company's Customer Service Department for issues involving the non-receipt of benefit checks:
Northern Trust Customer Service Department
Office Location and Office Hours
We are available: Monday thru Friday - 8:00 AM - 4:30 PM
Mailing Address
55 W. Monroe Street,
Suite 1950
Chicago, IL 60603
Public Transportation:
Blue Line at Monroe and Dearborn
